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What's your problem? : cut through red tape, challenge the system, and get your money back / Jon Yates.

Yates, Jon. (Author).
Book Book (c2011.)
Description: xii, 258 p. ; 21 cm.
Publisher: New York : William Morrow, c2011.
6 of 6 copies available at NOBLE (All Libraries).
0 current holds with 6 total copies.
Library Location Call Number Status Due Date
Danvers Adult Nonfiction HF 5415.5 Y38 2011 (Text to Phone) Available -
Everett - Parlin Memorial Adult Nonfiction 381.34/Y32w (Text to Phone) Available -
Gloucester Adult Nonfiction 381.34/Yates (Text to Phone) Available -
Melrose Nonfiction (Second Floor) 381.34 Yates (Text to Phone) Available -
Peabody West Branch Adult Fiction Business & Finance/Yates (Text to Phone) Available -
Salem Adult Non-Fiction 381.34/YATES (Text to Phone) Available -

  • ISBN: 9780062009883
  • ISBN: 0062009885
  • Edition: 1st ed.
General Note: Includes index.
Contents: Introduction: the power within -- Dial H for human being : mastering the customer service call -- Poisoned pen : writing a successful complaint letter -- Brave new world : harnessing the power of the internet -- A royal pain : getting the health insurance you've paid for -- The unfriendly skies : troubleshooting your travels -- Tough little guys : avoiding contractor cons -- The peoples' court : navigating small claims court -- Power struggle : battling the big, bad utilities -- Uncivil servants : getting your government to work for you -- Money business : holding your bank accountable -- Credit crunch : getting a handle on your history -- Stop, thief : protecting your identity -- Car talk : keeping dealers and mechanics honest -- Lotto letdown : saying no to Nigerian royalty and other scams -- The silk-lined coffin : planning a funeral without being exploited -- Becoming your own problem solver.
Alternate Title: What is your problem?

Citation:

Yates, Jon. "What's your problem? : cut through red tape, challenge the system, and get your money back." New York : William Morrow, 2011.

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