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What's your problem? : cut through red tape, challenge the system, and get your money back / Jon Yates.

Yates, Jon. (Author).

  • Book Book
  • ISBN: 9780062009883
  • ISBN: 0062009885
  • Description: xii, 258 p. ; 21 cm.
  • Edition: 1st ed.
  • Publisher: New York : William Morrow, c2011.

Available copies

  • 6 copies at NOBLE (All Libraries).

Current holds

0 current holds with 6 total copies.

Library Location Call Number Status Due Date
Danvers Adult Nonfiction HF 5415.5 Y38 2011 (Text to phone) Available -
Everett - Parlin Memorial Adult Nonfiction 381.34/Y32w (Text to phone) Available -
Gloucester Adult Nonfiction 381.34/Yates (Text to phone) Available -
Melrose Nonfiction (Second Floor) 381.34 Yates (Text to phone) Available -
Peabody West Branch Adult Fiction HF 5415.5 .Y38 2011 (Text to phone) Available -
Salem Adult Non-Fiction 381.34/YATES (Text to phone) Available -

Content descriptions

General Note: Includes index.
Contents Note: Introduction: the power within -- Dial H for human being : mastering the customer service call -- Poisoned pen : writing a successful complaint letter -- Brave new world : harnessing the power of the internet -- A royal pain : getting the health insurance you've paid for -- The unfriendly skies : troubleshooting your travels -- Tough little guys : avoiding contractor cons -- The peoples' court : navigating small claims court -- Power struggle : battling the big, bad utilities -- Uncivil servants : getting your government to work for you -- Money business : holding your bank accountable -- Credit crunch : getting a handle on your history -- Stop, thief : protecting your identity -- Car talk : keeping dealers and mechanics honest -- Lotto letdown : saying no to Nigerian royalty and other scams -- The silk-lined coffin : planning a funeral without being exploited -- Becoming your own problem solver.
Subject: Customer services.
Consumer complaints.
Customer relations.

Additional Titles

Alternate Title: What is your problem?

Additional Resources