What's your problem? : cut through red tape, challenge the system, and get your money back / Jon Yates.
- ISBN: 9780062009883
- ISBN: 0062009885
- Description: xii, 258 p. ; 21 cm.
- Edition: 1st ed.
- Publisher: New York : William Morrow, c2011.
- 6 of 6 copies available at NOBLE (All Libraries).
0 current holds with 6 total copies.
|Library||Location||Call Number||Status||Due Date|
|Danvers||Adult Nonfiction||HF 5415.5 Y38 2011 (Text to Phone)||Available||-|
|Everett - Parlin Memorial||Adult Nonfiction||381.34/Y32w (Text to Phone)||Available||-|
|Gloucester||Adult Nonfiction||381.34/Yates (Text to Phone)||Available||-|
|Melrose||Nonfiction (Second Floor)||381.34 Yates (Text to Phone)||Available||-|
|Peabody West Branch||Adult Fiction||Business & Finance/Yates (Text to Phone)||Available||-|
|Salem||Adult Non-Fiction||381.34/YATES (Text to Phone)||Available||-|
|General Note:|| Includes index.
|Contents Note:|| Introduction: the power within -- Dial H for human being : mastering the customer service call -- Poisoned pen : writing a successful complaint letter -- Brave new world : harnessing the power of the internet -- A royal pain : getting the health insurance you've paid for -- The unfriendly skies : troubleshooting your travels -- Tough little guys : avoiding contractor cons -- The peoples' court : navigating small claims court -- Power struggle : battling the big, bad utilities -- Uncivil servants : getting your government to work for you -- Money business : holding your bank accountable -- Credit crunch : getting a handle on your history -- Stop, thief : protecting your identity -- Car talk : keeping dealers and mechanics honest -- Lotto letdown : saying no to Nigerian royalty and other scams -- The silk-lined coffin : planning a funeral without being exploited -- Becoming your own problem solver.
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|Alternate Title:|| What is your problem?
Yates, Jon, "What's your problem? : cut through red tape, challenge the system, and get your money back," New York : William Morrow, c2011.